Samsung uses Tizen OS for its smart TV and monitor lineup. However, many users have faced issues with the monitor getting stuck on the start screen. I will show you how to fix a Samsung TV stuck on the welcome screen.
Table of Contents
1. Power Reset Samsung TV
One common troubleshooting trick for fixing glitches is to turn off the Samsung TV or monitor and remove it from the power source. Then, wait for a minute and plug it back. Turn on Samsung TV to check if you can go past the start screen.
Continue reading if you still can’t access the Tizen OS home. This trick also comes in handy when your Samsung TV turns on and off by itself.
2. Use Another Power Source
Your Samsung TV or monitor requires sufficient power to function normally. If the current source doesn’t supply enough power, your TV or monitor may act abnormally and get stuck at the start screen.
You can try using another power source for your Samsung TV. If you’re using a power strip, connect the Samsung TV directly to the wall socket for power.
3. Use Another Adapter for Streaming Device
Most Samsung TVs offer at least two HDMI ports to utilize. It’s natural that you want to plug an Apple TV, Roku stick, Fire TV Stick, or Chromecast.
These streaming devices need a constant power supply. If you use a third-party and uncertified adapter, you may run into issues with your Samsung TV. Use the adapter bundled with your stream device and then try using the Samsung TV.
4. Use Another Cable and HDMI Port
Using a flimsy or third-party cable to connect your streaming device can also cause your Samsung TV to get stuck at the welcome screen. Inspect the cable closely and check if it has any signs of fraying or cuts. Use the cable bundled with the streaming device.
On your Samsung TV, connect your streaming device to a different HDMI port. If the issue persists on all HDMI ports, then check whether your Samsung TV supports the HDCP (v2.2 for 4K) or else you can’t stream the copyrighted content using the streaming device.
5. Remove Connected Devices
Samsung TVs and monitors come with several USB ports that connect pen drives, SSDs and hard drives. When one of the connected devices draws more power than necessary, it can interfere with the regular functions and may cause the Samsung TV to get stuck. Remove such devices from your Samsung TV and restart it to check if that helps.
6. Restart Using Remote
Over time, your Samsung TV can run out of physical memory or build up residual electrical charge. It can cause glitches like TV getting on start screen, apps not opening, volume not working and more. When you cold reboot your Samsung TV, it drains the charge and resets things. You can use the remote to restart your smart TV.
1. When your Samsung TV is on, press and hold the power button on your remote until the TV switches off and back on.
2. Your Samsung TV will function normally when it comes back on.
Steps You Can Take to Prevent Problem From Showing Up Again
Using the troubleshooting tips above, you may have managed to get your Samsung TV working. But there are ways to avoid stumbling in to the same problem later. Follow a couple of tricks below to avoid the same errors in the future.
Run Device Care on Samsung TV
Tizen OS on your Samsung TV comes with a dedicated care menu to check your device’s health. You can run the Device Care setting and fix the usual glitches in no time. Here’s what you need to do.
1. Open Samsung TV home interface and move to Settings.
2. Slide to Device Care.
3. Select Start Device Care and let the system fix any problems.
Update Tizen OS
Samsung frequently releases system updates to add new features and bug fixes on smart TVs. While the system auto-updates OS in the background, you can manually force it using the steps below.
1. Launch the Samsung TV home interface and move to Settings.
2. Select All Settings.
3. Scroll to Support and select Software Update.
Download and install the latest Tizen OS update. After that, restart your Samsung TV to check if it gets struck at the welcome screen.
Stream Your Favorite Shows on a Big Screen
Samsung TV stuck on the start screen can spoil your weekend plans. Before you switch to your laptop or desktop to stream on-demand content, use the tricks above to resolve the problem. If none of the tricks work, contact Samsung’s customer care and explain your problem in detail.
