If your smartphone’s Facebook Messenger calls are not ringing, try these tips to resolve the issue quickly. Most probably, it is a setting or some bug that can be easily quashed. Let us show how.
Table of Contents
Before You Begin
- Reboot the phone to close the Messenger app completely and relaunch it.
- Try clearing the Messenger app’s cache and data files to fix corrupt cache files or bugs.
- Disable DND mode. In fact, check if any other focus mode is enabled preventing the Messenger app from ringing on calls.
1. Unmute Individual Contact From Messenger
Sometimes someone can call you impulsively or at the wrong time forcing you to mute their calls for good. You may have forgotten about it.
iPhone
- Open the contact for whom Messenger is not ringing on calls. Tap on the name at the top.
- Select Notifications & sounds.
- Disable Calls option.
Android
- Open the chat of the person. Tap on i (info) at the top-right corner.
- Select Notifications.
- Enable Calls here.
2. Check Messenger’s DND Mode
Your phone is not the only app with DND settings. Messenger has its own DND option which when enabled will silence incoming calls and notifications for chat messages.
- Tap on three-bar icon in the upper-left corner.
- Tap on the cog icon to open Settings.
- Select Notifications & sounds.
- Disable Do Not Disturb option.
3. Disable ‘Play While Using App’ Option
This is a confusing setting that restricts notifications for messages and incoming calls only when you use the app. If the app is not in active use, notifications will be silenced.
Go back to three-bar icon > cog icon > Notifications & sounds and disable Play while using app option.
4. Check Phone’s Sound Settings
Both Android and iPhone allow users to disable notifications including calls on the app level. Though they are enabled by default, you may have disabled them and forgotten all about it.
On iPhone, go to Settings > Messenger > Notifications and enable Allow Notifications.
On Samsung or other Android phones, go to Apps > Messenger > Notifications and make sure Allow notifications is enabled and then Allow sound and vibration is also enabled.
5. Enable Background Refresh
If Facebook Messenger lacks the necessary permissions to run in the background, the app may fail to ring for calls and messages. Here’s how you can change that.
iPhone
Go to Settings > Messenger and enable Background App Refresh.
Android
Long-press on the app icon, select i (info) icon, tap on Battery, and select either Optimized or Unrestricted.
