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Top 7 Ways to Fix Samsung Notes Not Working or Crashing on Galaxy Phones

by Pankil Shah

Samsung Notes is a feature-rich note-taking app that comes pre-installed on your Galaxy phone. With it, you can easily create and save notes on your phone, and also sync them with Microsoft OneNote and Samsung Cloud. Although the Samsung Notes app is quite reliable, there can be times when it stops working or crashes on your Galaxy phone. Thankfully, it’s possible to fix such issues with the troubleshooting tips mentioned below.

1. Make Sure Sync Is Enabled

Samsung Notes app may fail to sync your data if the sync feature is disabled. This may lead you to believe that the Samsung Notes app is not working on your Galaxy phone.

Here’s how you can check if the sync feature is enabled in the Samsung Notes app.

1. In the Samsung Notes app, tap the hamburger icon (three horizontal lines) in the top left corner and then tap the gear icon to open the settings menu.

Samsung Notes App Settings Menu on Galaxy Phone

2. Enable the toggle next to Sync with Samsung Cloud. If you want to sync your notes with OneNote, enable the toggle next to Sync to Microsoft OneNote.

Enable Samsung Notes App Sync on Galaxy Phone

2. Update the Samsung Notes App

It’s always a good idea to keep your apps updated to their latest version. Apparently, several users on the Samsung forums reported fixing issues with the Samsung Notes app by updating it. You can check for pending updates for Samsung Notes on both Galaxy Store and Play Store.

Open up Play Store and search for Samsung Notes app. If you see the Update button, tap on it to update the app.

Samsung Notes App on Play Store

If the Play Store does not show any pending updates, you can check the Galaxy Store for updates. In our case, we saw a pending update for the Samsung Notes app on the Galaxy Store, but not on the Play Store. Several Reddit users also experienced the same.

Samsung Notes App on Galaxy Store

3. Check App Permissions

A lack of relevant app permissions could prevent Samsung Notes from functioning properly on your device. For instance, if you’ve disabled camera permissions for the Samsung Notes app, you won’t be able to attach any photos or videos to your notes. To avoid such problems, you must allow Samsung Notes all necessary permissions.

1. Long press on the Samsung Notes app and tap the info icon from the resulting menu. Then, go to Permissions.

Samsung Notes App Permissions on Galaxy Phone

2. Go through each permission and enable them one by one. 

Allow Samsung Notes App Permissions on Galaxy Phone

4. Remove and Re-Add Your Samsung Account

Authentication issues with your Samsung account could also prevent the Notes app from working properly. One way to fix such issues is to remove your Samsung account and add it again. Here are the steps for the same. 

1. Open the Settings app and navigate to Accounts and backup > Manage accounts

Manage Accounts on Samsung Galaxy Phone

2. Select your Samsung account and tap the Remove account button.

Remove Samsung Account From Galaxy Phone

3. Select Remove account and then tap Sign out to confirm. 

Confirm Remove Samsung Account From Galaxy Phone

4. Once removed, return to the Manage accounts page and tap on Add account

Add Account on Samsung Galaxy Phone

5. Select the Samsung account option and follow the on-screen prompts to complete the sign-in process. 

Add Samsung Account on Galaxy Phone

Head back to the Samsung Notes app and check if it works fine. 

5. Prevent Samsung Notes From Sleeping on Your Phone

On One UI, you can put your apps to sleep to reduce their battery usage. While this does improve battery life, it can keep apps from working efficiently on your phone. To avoid this, you need to prevent the Samsung Notes app from sleeping on your Galaxy phone.

1. Open the Settings app and navigate to Battery and device care > Battery.

Battery Settings on Samsung Galaxy Phone

2. Tap on Never sleeping apps.

Sleeping Apps on Samsung Galaxy Phones

3. Tap the plus icon in the top right corner, select Samsung Notes, and then tap on Add.

Prevent Samsung Notes From Sleeping on Galaxy Phone

6. Enable Automatic Date and Time

Is your phone set to an incorrect date or time? If so, apps, including Samsung Notes, may have trouble syncing data. This can happen if you’ve disabled the automatic date and time setting on your phone. Here’s how to enable it. 

1. Open the Settings app and navigate to General management > Date and time

Date and Time Settings on Samsung Galaxy Phone

2. Enable the toggle next to Automatic date and time

Automatic Date and Time on Samsung Galaxy Phone

7. Clear App Cache

Corrupt or inaccessible cache data could also cause the Samsung Notes app to crash abruptly on your Galaxy phone. Thankfully, it’s easy to clear redundant app cache data on your Android. Here’s how you can go about it.

1. Long press on the Samsung Notes app and tap the info icon from the resulting menu. 

2. Go to Storage and tap the Clear cache option in the bottom right corner. 

Clear Samsung Notes Cache on Galaxy Phone

Reopen the Samsung Notes app and try to use it again. 

Keep Track of Your Thoughts With Samsung Notes

Samsung Notes, like any other app, can run into issues from time to time. If none of the solutions above work for you, or if you’re tired of dealing with such issues, it might be a good idea to switch to an alternative note-taking app such as Google Keep.

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