With so many streaming services out there, Samsung TV Plus is a great option for catching live TV channels. But if you’re having trouble with channels not loading, videos buffering too much, or the app not opening, here’s what you can do to fix it.
Table of Contents
Before We Start
We recommend you test these simple troubleshooting methods first. If you have already tried out, feel free to skip this section.
- Check Your Internet Connection: If Samsung TV Plus isn’t working, start by checking your internet connection. You can restart your Wi-Fi router or use the Samsung Internet Browser to test internet speed by visiting the speedtest.net website.
- Restart Your TV: Another way to fix the issue with Samsung TV Plus is by rebooting your Samsung Smart TV. This can effectively resolve glitches or bugs that may be causing unusual behavior. To restart the TV, hold down the Power button until it turns off and on, or unplug the TV’s power supply for about 30-60 seconds and then plug it back in.
- Check for Server Issues: Sometimes, the problem isn’t with your TV, it’s with the Samsung TV Plus itself. Before you spend too much time troubleshooting, quickly check if the service is down. A quick search online for “Samsung TV Plus down” or checking social media might reveal if others are having trouble too. If it is a server-side issue then all you can do is wait for Samsung to fix it.
- Power Cycle Your TV: Sometimes, your TV just needs a good old-fashioned power cycle. It’s like a mini-reset that can clear out minor software glitches. Just unplug your Samsung TV from the power outlet, wait about a minute (or even a little longer), and then plug it back in.
- Check for Regional Restrictions: Keep in mind that some shows or channels on Samsung TV Plus might not be available where you live. This is usually due to licensing agreements or other regional restrictions.
Tip: New to Samsung TV? Learn the functions of each button on the Samsung Smart TV Remote.
1. Reset Network Settings
We recently encountered an issue on our Samsung Smart TV where the Wi-Fi was connected, but the internet was not working. While we thought the Samsung TV Plus app had a problem, it turned out to be a network issue. If you face a similar situation, it might be a network problem. You can try resetting your network settings, just like we did, to fix the issue.
Here’s what you need to do:
- Navigate to All Settings > Connection > Network on your Samsung TV.
- Next, choose the Reset Network option and confirm your decision by selecting the Reset button. After that, you will need to re-enter the password to reconnect to Wi-Fi.
Tired of auto-playing video previews? You can stop Samsung TV from automatically playing video previews.
2. Update Samsung TV
A software glitch in your Samsung TV may affect the Samsung TV Plus, or there might be an issue with the app. Consider updating the TV software. For that, head to All Settings > Support > Software Update on your Samsung TV, then select Update Now to search for new updates.
3. Change DNS Settings
Did you adjust your TV’s default DNS settings to enhance privacy, security, and reliability? However, that may cause an unstable internet connection and some TV apps won’t work properly. Here’s how to restore the DNS settings to their default state.
Note: If Get automatically is displayed next to the DNS setting, no changes have been made, so you can skip this section. However, if Enter manually is displayed, it indicates that either you or someone else has changed the DNS settings on your TV.
- Open All Settings on your Samsung TV and go to Connection > Network > Network Status > IP Settings.
- Select the DNS setting and opt for the Get automatically option. After that, hit the OK button.
4. Set Correct the Date and Time on Samsung TV
Incorrect time and date settings may lead to syncing issues between your Samsung Smart TV and Samsung TV Plus servers. Since numerous channels run live, this problem becomes more noticeable. We recommend you to set accurate date and time settings on your TV.
Here’s how to do it:
- Open All Settings on your Samsung TV and navigate to General & Privacy > System Manager.
- Select Time and choose Clock.
- You can change the date and time manually or set it to Auto mode.
Did you know that you can control a Samsung Smart TV from your phone?
5. Clear the Cache
Sometimes, old cached data can cause problems with the Samsung TV Plus app. Clearing the cache can often resolve these issues. Here’s how:
- First, press the Home button on your remote and go to Settings.
- Then, go to Support and then Device Care.
- Now select Start Device Care to stop running apps and clear the cache.
6. Reinstall Samsung TV Plus
Sometimes, the Samsung TV Plus app itself might be corrupted or have a glitch. Reinstalling the app can often resolve these kinds of issues. Here’s how to do it:
Uninstalling Samsung TV Plus:
- Press the Home button on your remote control.
- Go to the Samsung TV Plus app using the arrow buttons.
- Press and hold the enter button to open the app options.
- Select Remove and press the Enter button.
- Choose Remove or Disable and press the Enter button.
Installing Samsung TV Plus:
- Open the side menu.
- Navigate to the Connected Device options.
- Go to TV and press the down arrow button.
- Choose the Set UP TV option.
7. Factory Reset Your Samsung TV
If the solutions mentioned earlier don’t fix the issue, you can reset your Samsung Smart TV to factory state. This will restore the TV to its original factory settings, resolving any tweaks that might be causing Samsung TV Plus to stop working. Keep in mind that during this process, all your data, including account information and download apps, will be erased and you’ll need to enter those details again.
Here’s how you can reset your Samsung TV:
- Choose All Settings from the home screen of the Samsung TV.
- Head to the General & Privacy and choose the Reset option.
- Enter the PIN. The default PIN is 0000, if you haven’t set one.
- Select the Reset button and your TV will initiate the reset process.
FAQs
1. What do I do if Samsung TV Plus still isn’t working on my TV?
As a temporary measure, you can use the Samsung TV Plus on your Samsung Galaxy phone. You’ll have to sign in to your Samsung account and you’re good to go.
2. Are there any other free live TV streaming services I can try?
Yes, you can check out streaming services like Freevee, Pluto TV, Tubi, Peacock, and more.
3. The channels on Samsung TV Plus are freezing or buffering. How can I fix it?
If you experience buffering or freezing, check your internet connection. You can try toggling the Wi-Fi on and off to re-establish the connection, or you may reset the network settings on your Samsung TV.
4. What if you can’t find any specific channels on Samsung TV Plus?
Certain channels might not be available on Samsung TV Plus due to location restrictions, content availability, or updates to the channel lineup.
Continue Enjoying Samsung TV Plus
While Samsung TV Plus may not offer content as impressive as Netflix, many users still rely on it for entertainment or news shows. The above guide will help you fix the Samsung TV Plus not working issue on your Samsung Smart TV. Read our guide if Netflix is not working on your Samsung Smart TV.
