Experiencing issues making or receiving calls on your Samsung Galaxy phone? This could be due to poor network coverage, incorrect cellular network settings, or an outdated version of Samsung One UI. This guide will help you troubleshoot and fix these issues on your Samsung Galaxy phone.
Table of Contents
Before You Begin
Some simple fixes that you may or may not have tried already. Scan through them quickly to find out.
- Update OS.
- Reboot your phone because turning off and on a device works.
- Check network status bar to make sure you have a stable network. A higher number of bars means better connectivity. Try OpenSignal, an app that will help you find mobile network towers near your location. Try to move closer for a better signal.
- Check your carrier plan. Contact support if unsure.
- Disable airplane mode if enabled by mistake or due to a routine. Sometimes, Galaxy phones get stuck in airplane mode.
- Clear cache (NOT data) of Phone app. Deleting cache won’t delete your call logs but clearing data may.
- Remove SIM, clean the slot and SIM with a dry microfiber cloth, and re-insert the SIM card.
1. Select Network Operator
The network operator on your phone settings should be the same as the one that issued the SIM card. Usually, you don’t have to set it up. However, if you are in an area with no network, your phone may switch to a different network temporarily or you may have tried it and forgotten about it.
- Go to Settings > Connections > Mobile networks > Network operators.
- Enable Select automatically here. If that doesn’t work, disable it and try selecting your network operator manually.
2. Change Network Mode
You must choose the correct network mode. There are a few to choose from like 4G, 5G, etc. Older network modes lose support over time like 3G in favor of faster ones.
- Go back to Settings > Connections > Mobile networks > Network mode.
- Tap on Network mode again and select the right one from the drop-down menu.
3. Turn On/Off Wi-Fi Calling
Wi-Fi calling, when enabled, will use the internet to place a call instead of your mobile network signal. A boon when the network is weak leading to call drops or difficulty making and receiving calls on Samsung Galaxy phones. Enable Wi-Fi to see if it helps. On the other hand, if no Wi-Fi networks are available, try disabling it, forcing the phone to use the network instead.
- Go to Settings > Connections and enable/disable Wi-Fi calling.
4. Reset Network Settings
I wouldn’t recommend doing this step light-heartedly. This can delete all your connected devices including routers. Here’s everything that will happen if you reset your network settings. Read before you go ahead.
- Go to Settings > General Management > Reset on your Samsung phone.
- Tap on Reset mobile network settings and then tap on Reset settings at the bottom.
Hope you can now make and receive calls from your Samsung Galaxy phone, Did you know you can change the call background on Samsung phones? There are several interesting ways to answer calls on Samsung Galaxy phones. In fact, you can also make fake or prank calls on Android phones to fake a quick emergency exit.
